These Terms and Conditions apply between you, the User, and Janglerins, the owner of this website.

Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these Terms and Conditions, you should stop using the website immediately. No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon us either sending a kit to you, or a dispatch email to you indicating that your order has been fulfilled and is on its way to you. We may update these Terms and Conditions of Trading (and any documents referred to in them) from time to time, and will notify such changes by uploading them on our website. By using our website www.janglerins.co.uk you agree to be bound by these Terms and Conditions of Trading.

ACCESSING OUR WEBSITE

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the site without notice. We will not be liable if for any reason the site is unavailable at any time or for any period. Occasionally we may restrict access to some parts of the site, or the entire site.

INTELLECTUAL PROPERTY
Subject to the below, all content included on this website, including, but not limited to, our jewellery designs, text, graphics, logos, icons and images are the property of Janglerins or relevant third parties.  Any infringement will be pursued vigorously. By continuing to use our website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. You may not reproduce, copy, distribute, store or in any other fashion re-use material from our website unless given express written permission to do so by Janglerins.

COPYRIGHTS AND OWNERSHIP

This website and its contents are owned by Janglerins. Any use of the website or its contents including copying and storing images without prior permission for commercial purposes is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

GOODS, PRICING AND AVAILABILITY

Whilst every effort has been made to ensure that all representations and descriptions of Goods available from Janglerins correspond to the actual Goods, Janglerins is not responsible for any variations from these descriptions.  All items are hand made to order, any irregularities are an inevitable result of a hand-made process. All pricing information on the Website is correct at the time of going online.  Janglerins reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

SALE AND DISCOUNT CONDITIONS

Orders placed during our sales cannot be back or forward dated.

PAYMENT POLICY

We require full payment before purchases made from this website are shipped.
We accept payment by PayPal, MasterCard, Maestro, Visa or Visa Debit.
All card transactions are collected safely and securely through PayPal’s secure website. Please note you do not need to have a PayPal Account to proceed with payment.

DELIVERY – MAINLAND UK ONLY

Non-Personalised Work

  • Janglerins aims to dispatch all goods purchased from this website within 7 working days of receiving your order.  This does not include Bank holidays or weekends.  Delivery may take longer during busier times of the year.  Please contact us if you are unsure of anything.
  • Every parcel is shipped using ‘Royal Mail First Class Recorded Delivery’, a signature will be required on delivery.
  • Due to the handmade nature of each piece, Janglerins unfortunately cannot offer a next day delivery service.  However, if you need an item for a specific date, please contact us on janglerins@mail.com prior to ordering, and we will try our very best to accommodate your needs.
  • Janglerins cannot dispatch orders to PO Boxes.

Personalised Work – Fingerprints, Handprint, Footprints and all Bespoke Commission Work

  • We aim to post out your Impression Kit in 36 – 48 hours of receiving your order. This does not include Bank holidays or weekends.
  • We aim to dispatch you jewellery within 28 days of receiving your Impression Kit back to the studio.
  • All items are handmade to order, if you need the items by a certain date, please check that we can fulfil in time before ordering.
  • All finished bespoke items for UK delivery will be sent by ‘Royal Mail Special Delivery’ service. This is an insured service, a signature will be required on delivery.
  • Janglerins cannot dispatch orders to PO Boxes.

CANCELLATION POLICY

Non-Personalised Work

  • If you need to cancel your order you must notify us in writing before your purchase has been dispatched.
  • If your purchase has been dispatched or if you’ve already received your order please see the Returns Policy below for more information.  Please note, commissioned or personalised items cannot be cancelled once the work has started.

Personalised Work – Fingerprints, Handprint, Footprints and all Bespoke Commission Work.

  • If you need to cancel you order, you must notify us in writing point prior to the despatch of your Impression Kit and a full refund will be given. If the print kit has been despatched then there will be a charge of £5 to cover the cost of each Impression Kit.
  • Once work has commenced on your order it will not be possible to cancel.

LATE / NON ARRIVAL OF DELIVERY

If your delivery is late or doesn’t arrive within the quoted delivery timescale please contact us on janglerins@mail.com. In the event of a non-delivery we can only allow a replacement / refund after 20 working days has passed. This is the time scale for the Royal Mail to classify a parcel as lost.

RETURNS POLICY

Non-Personalised Work

  • We personally put a great deal of care and attention into each and every item that we handcraft and hope you will be delighted with your jewellery, but if for any reason you wish to return your goods, you need to contact us within 7 working days of your order date to arrange this.  You can do this by contacting us on janglerins@mail.com.
  • Items must be in their original condition, in their original packaging and unused.  It is at our own discretion if we decide to refund items not in such condition.
  • The goods are the customer’s responsibility until they reach our registered address.  Please ensure you sufficiently pack your goods to prevent damage in transit. We reserve the right to refuse the return of goods which have been damaged because they were not appropriately re-packaged.
  • Postage costs are non-refundable and it is the customer’s responsibility to pay for return postage cost. Please obtain proof of posting, as refunds will only be available on items that are safely returned to us.  With the exception of faulty and damaged goods we are not responsible for the return postage and do stress once again that you use a traceable method of postage.  Janglerins cannot be responsible of missing returns.
  • Janglerins are unable to accept returns on earrings due to hygiene reasons, unless faulty.
  • If the item was purchased at one of our stockists please contact them directly and they will forward the query onto us if need be.

Personalised Work – Fingerprints, Handprint, Footprints and all Bespoke Commission Work

As your jewellery is bespoke and unique it is not returnable nor refundable, unless it differs substantially to what was ordered, or is delivered faulty or damaged. Please check your jewellery carefully when you receive it, in the unlikely event it is faulty or damaged upon delivery then please contact us within 7 days of receipt so we can rectify this. If the item supplied differs to what has been ordered then we will rectify this as quickly as possible at our expense. If you have made an error on your order then, if we are able to rectify this, you will need to cover the expense involved.

To limit the possibility of disappointment please read the following:

  • Please check your personalisation details carefully.
  • Check you are happy with the capitalisation of your text as it appears on your order summary.
  • Fingerprints will appear just as they are in the mould, therefore it is your responsibility to ensure that you are happy with your Imprints before returning, as we are unable to accept returns because you are unhappy with the finished print. We cannot amend fingerprints in any way, what you see in the mould is what you will see in silver. Each fingerprint is unique and fingerprints will differ in size, shape and detail from person to person.
  • Fingerprints will appear a shade smaller in the silver than in the moulds due to the shrinkage of silver clay during firing – this is unavoidable and applies to all fingerprint jewellery regardless of who makes it.
  • We do our utmost to ensure consistency but as each item is handmade and unique there will be a slight degree of variance from item to item.
  • All measurements given are approximate and for guidance only.
  • Re-sizing bangles, bracelets and rings may incur a charge to cover time and postage, so please double check you have measured correctly. 

PRIVACY POLICY

Janglerins is committed to ensuring that your privacy is protected in every way possible.  Any information collected on this site will be kept strictly confidential.   Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.  We will not sell, distribute or lease your personal information to third parties. We abide by the requirements of the Data protection act 1998.

TRADE ENQUIRIES

If you would like to stock a range of Janglerins jewellery we would love to hear from you!  Please contact us to discuss and so that we can send you our latest Trade pack containing all terms & conditions and up to date trade prices.